Leiter Innendienst (m/w/d)
Core
Leading the internal customer service team to ensure high customer orientation and smooth operational processes for a technical company.
Role type
Senior team lead / manager (customer service)
Builds
Customer service operations and order fulfillment processes
Domain
Technical industry + customer service
Deliverable
dashboards & analysis
Required skills
Team leadership, process optimization, order management, escalation handling, KPI monitoring, cross-functional collaboration, ERP system management, reporting
Preferred skills
Digitalization projects, continuous improvement
Responsibilities
Lead and develop the customer service team, oversee order processing from order to delivery, manage customer inquiries and complaints, optimize service processes, monitor KPIs, collaborate with sales/logistics/production/finance, ensure data quality in ERP, create reports for management, participate in digitalization projects