Account Manager (m/w/d)
Core
Account Manager supporting existing customers in tandem with the outside sales team to ensure comprehensive care, manage service requests, and handle offer creation.
Role type
Account Manager (Inbound/Internal)
Builds
Customer service and account management for existing clients
Domain
B2B Services / Customer Success
Deliverable
product features
Required skills
Customer relationship management, Offer creation and consulting, CRM management (Dynamics), Forecasting, Service request coordination
Preferred skills
Field visit support, Team collaboration
Technologies
CRM/Dynamics
Responsibilities
Manage defined existing customers in close tandem with the outside sales team; Serve as the central contact for customers in the inbound office, coordinating inquiries and tracking service metrics and open issues; Create offers independently, consult on suitable solutions, and guide customers through the entire process; Maintain clean customer records in CRM/Dynamics, keep forecasts up to date, and ensure account transparency; Optionally accompany the outside sales team to customer meetings.
Seniority
Mid-level, 2-3 years experience