Desktop-Support-Techniker L2
Core
L2 Desktop Support Technician responsible for hardware lifecycle management, device provisioning, and technical troubleshooting for Windows, macOS, and mobile devices.
Role type
L2 Desktop Support Technician
Builds
Reliable IT support environment and managed hardware assets
Domain
IT Support / Desktop Infrastructure
Required skills
Windows and macOS OS administration, hardware troubleshooting, printer management, asset management, ticketing systems, network basics (TCP/IP, Ethernet), Microsoft Office
Preferred skills
CompTIA A+ certification, MCP certification, advanced Excel reporting
Technologies
Windows 10, macOS, Microsoft Office, TCP/IP, Ethernet, Ticketing Systems, Asset Management Systems
Responsibilities
Install and configure Windows laptops and desktops, provide technical support via remote and on-site access, analyze and resolve hardware/software issues, manage hardware lifecycle including procurement and disposal, coordinate with external vendors for repairs, track and report inventory data, handle VIP support for executives.
Seniority
Mid-level (3-5 years experience)
