IT-Support-Spezialist (m/w/d)
Hybrid
Core
First and second-level IT support specialist handling user requests via phone, email, and remote desktop for mid-sized enterprise clients.
Role type
System Administrator (Support Specialist)
Builds
IT infrastructure support and troubleshooting for client environments
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT support, Service Desk, Microsoft 365, Nextcloud, Terminal servers, Printers, Mobile devices, Remote desktop tools, Ticketing systems
Responsibilities
Answering and resolving user inquiries via phone and email, analyzing problems using remote desktop tools, documenting issues in the service platform, escalating complex topics to specialists, providing user tips on system usage, identifying sales opportunities for the sales team
Seniority
Mid-level, hands-on IC