Kaufmännische Sachbearbeitung Kundenservice (w/m/d)
Core
Handling customer inquiries regarding orders, deliveries, returns, and payments via email and phone, while documenting processes and collaborating with logistics, procurement, marketing, and finance teams.
Role type
Customer service operations specialist
Builds
Customer service operations and order fulfillment processes
Domain
E-commerce / Retail
Deliverable
dashboards & analysis
Required skills
Customer service, order management, return processing, payment handling, process documentation, cross-functional collaboration, process improvement, digital tool proficiency, ERP system usage
Preferred skills
E-commerce experience, Customer-Service system experience, English language skills
Technologies
ERP systems, Customer-Service systems
Responsibilities
Process customer inquiries via email and phone, document relevant information in systems, collaborate with logistics and finance teams, identify recurring issues and propose process improvements, adopt new technologies and AI-driven solutions
Seniority
Mid-level, hands-on IC
