CX Apprentice - Service Optimisation Specialist
Core
Support the Service Optimisation function within Customer Experience to resolve and prevent order issues, manage customer requests, and improve service processes.
Role type
Junior IC customer service specialist (apprentice)
Builds
Customer experience workflows and order resolution processes
Domain
Ecommerce operations and logistics
Required skills
order management, warehouse delivery coordination, bulk customer actions, account configuration, process improvement, data analysis, Excel, internal IT applications
Responsibilities
Resolve stuck or at-risk orders, manage warehouse next-day/same-day delivery failures, process manual order uploads, execute bulk customer communications and credits, configure delivery rules and checkout settings, assist with new account setup, review and amend customer journey workflows
