Mitarbeiter:in (w/m/d) im Service-Point des S(kim)
Core
First and second-level IT support for students and staff at a university campus, managing high-volume walk-in inquiries and ticket analysis.
Role type
IT Service Desk Specialist (First & Second Level)
Builds
IT support services and digital workplace solutions for university users
Domain
Higher Education / IT Services
Required skills
IT support, ticket system management, user consultation, change management, training delivery, structured thinking, self-organization
Preferred skills
Experience with diverse user groups, openness to digital innovation
Technologies
Ticket systems, digital workplace tools
Responsibilities
Handle first-level support in a walk-in service desk, analyze and classify incoming tickets, provide second-level support, improve user experience for digital services, support change management for new IT tools and processes, conduct user training
Seniority
Mid-level, hands-on IC