First-Level IT-Supporter (m/w/d)
Core
First-level IT support specialist responsible for user support, incident management, and administration of end-user hardware and software.
Role type
First-Level IT Supporter
Builds
End-user device support (PCs, notebooks, printers, mobile devices) and system availability
Domain
Healthcare IT / IT Operations
Deliverable
client delivery
Required skills
IT vocational training in system integration, First-Level support experience, network topology and protocol knowledge, ticketing system proficiency, hardware/software installation and administration, incident management, license and security management basics
Preferred skills
Self-directed work style, high initiative, team collaboration, IT affinity, quick learning ability, documentation skills, motivation for continuous learning
Technologies
Ticketing systems, network protocols, end-user hardware (PCs, notebooks, printers, mobile devices)
Responsibilities
Serve as the primary contact for user support, monitor and implement service requests, install and administer hardware and software, monitor systems to ensure availability, manage problems and incidents, document support requests, support ongoing projects, manage licenses and security, participate in on-call duties
Seniority
Entry-level to Mid-level, hands-on IC