Sachbearbeiter Reparaturen und Retouren (m/w/d)
Core
Handling customer inquiries, processing repair orders, and managing returns via CRM and SAP systems.
Role type
Customer service specialist (repair and returns)
Builds
Repair orders and return shipments
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
SAP, MS Office, CRM, German (fluent), Spanish (fluent)
Preferred skills
Customer interaction, service orientation, structured work style
Responsibilities
Answering and processing customer inquiries, processing CRM transactions, recording repair orders and updating master data in SAP, processing delivery notes and packaging repairs, collaborating with workshop and order processing teams, creating and processing service reports, participating in telephone support for the repair hotline