IT Service & Support Specialist (m/w/d)
Core
Providing efficient 1st- and 2nd-level IT support for internal users via remote and on-site assistance for hardware, software, and system requests.
Role type
mid-level IT service & support specialist
Builds
client infrastructure, mobile device management, and IT service processes
Domain
enterprise IT operations
Required skills
Microsoft 365, ITIL, Windows client administration, mobile device management, printer management, incident and service request handling
Preferred skills
additional IT training, process automation
Technologies
Microsoft 365, Windows, MDM systems, ticketing systems
Responsibilities
Handling hardware, software, and system support requests; managing client infrastructure including Thin-Clients and Notebooks; administering mobile devices and MDM systems; supporting rollouts and migrations; managing printer landscape and external service processes; optimizing ITIL-oriented service processes
Seniority
Mid-level, hands-on IC