Mitarbeiter:in Kundenservice und Kommunikationsarbeitsplatz
Core
Providing customer information, service, and communication support for public transport operations.
Role type
Customer service and communications specialist
Builds
Public transport information systems and passenger communication
Domain
Public transportation
Deliverable
dashboards & analysis
Required skills
Customer service, communication, data management, public speaking, office software proficiency
Responsibilities
Handling personal customer contact and hotline inquiries, providing information on transport products and services, maintaining dynamic passenger information data, setting up route diversions, conducting live and recorded announcements in vehicles and at information displays