Administrative Specialist
Core
Central hub connecting transit technology, drivers, and riders across Fixed Route, Paratransit, and Microtransit operations, delivering customer assistance and managing real-time dispatch.
Role type
Administrative Specialist (Public Transit Operations)
Builds
Smart, data-driven public transportation networks for agency partners
Domain
Public Transportation / Mobility Technology
Required skills
Real-time dispatch management, Paratransit eligibility processing, cash register reconciliation, driver sign-in/out auditing, radio communication, schedule creation, data logging, customer care, multitasking, adaptability
Preferred skills
Tech savviness, empathy, calm under pressure, proactive problem solving, teamwork, ownership mentality, shift flexibility
Technologies
Core operating systems, radio communication systems, scheduling software
Responsibilities
Serve as primary contact for walk-in visitors and callers; manage daily cash register transactions and reconciliations; oversee driver sign-in/sign-out and audit post-trip manifests; process ADA Paratransit and Mobility eligibility applications; create manifests for Paratransit and Microtransit services; maintain radio communication with drivers and monitor bus activity; log daily mileage and trip data.
Seniority
Individual Contributor, operational level