Anwendungsbetreuer*in (m/w/d)
Core
Application support specialist for WinSped® logistics software, handling customer inquiries via remote desktop and ticketing systems.
Role type
Application Support Specialist
Builds
Customer support and issue resolution for WinSped® software
Domain
Logistics / Transportation / Software Support
Deliverable
client delivery
Required skills
Customer orientation, communication skills, MS Office proficiency, ticket handling, remote desktop support, error documentation
Preferred skills
WinSped® software knowledge, transport logistics experience, English language skills
Responsibilities
Contact customers via email or phone regarding support tickets, process and answer customer inquiries using remote desktop access, document and forward errors to the software development team, escalate special requests to relevant departments
Seniority
Mid-level, hands-on IC