Kundenbetreuer im technischen Support (m/w/d)
Core
Provide technical support and onboarding assistance for customers using online banking, apps, and digital services.
Role type
Customer support specialist (technical)
Builds
Online banking platforms, mobile apps, and digital services
Domain
Banking / Fintech
Deliverable
client delivery
Required skills
technical troubleshooting, customer communication, ticket documentation, self-management
Preferred skills
IT or technical training, affinity for digital applications
Technologies
online banking systems, mobile banking apps, ticketing systems
Responsibilities
assist customers with inquiries, analyze and resolve technical issues, document cases in the ticket system
Seniority
Entry-level, individual contributor