Technischer Support Frankreich (m/w/d)
Core
Central technical support contact for after-sales inquiries and complaints for GGM Gastro's Dutch customers, handling troubleshooting, parts logistics, and process coordination.
Role type
Technical Support Specialist (After-Sales)
Builds
After-sales service solutions and customer satisfaction for professional kitchen equipment
Domain
B2B / Hospitality Equipment / Technical Support
Deliverable
client delivery
Required skills
Technical understanding, CRM system proficiency, Salesforce experience, French (fluent), German (good), MS Office, written and verbal communication, organization, problem-solving
Preferred skills
After-sales experience, technical customer service, claims management, English
Responsibilities
Accepting and processing technical customer inquiries and complaints via phone, email, and CRM; performing initial technical fault analysis using customer data, photos, and videos; initiating corrective actions such as troubleshooting, spare parts delivery, returns, or replacements; coordinating with logistics partners for returns and deliveries; documenting all cases in Salesforce; communicating status updates to customers and internal teams; collaborating with procurement, quality, and product management to identify root causes; contributing to team knowledge sharing and process improvements.