Senior AI Voicebot & Automation Engineer (all gender)
Core
Designing and implementing AI-based voicebot solutions for customer service in the pharmaceutical industry.
Role type
Senior AI Voicebot & Automation Engineer
Builds
Conversational AI voicebots, automated workflows, and LLM-based applications for pharma customer service.
Domain
Pharmaceuticals + Conversational AI / Voice AI
Deliverable
production ML models
Required skills
Conversational AI, Voicebot development, Prompt Engineering, LLMs, Python, JavaScript, TypeScript, REST APIs, n8n, Workflow Automation, Microsoft Azure, Cloud-native architectures
Preferred skills
TTS/STT, Voice-AI platforms (Famulor, Amazon Lex)
Technologies
n8n, Microsoft Azure, Python, JavaScript, TypeScript, REST APIs, JSON, LLMs
Responsibilities
Develop and implement AI-based voicebot solutions for customer service; Design conversational flows, dialog designs, and prompts for LLM-based applications; Configure intent recognition, routing, and response logic; Integrate REST APIs, webhooks, and interfaces to backend systems; Build and maintain automated workflows with n8n; Implement monitoring and error handling mechanisms; Collaborate with business units and technology partners.
Seniority
Senior, hands-on IC
