Fachassistent Kundencenter (w/m/d)
Core
Frontline customer service and administrative support for job seekers and benefit recipients at a German public employment agency.
Role type
Customer Center Assistant (Public Sector)
Builds
Customer service operations and administrative workflows for the Jobcenter Saalekreis
Domain
Public Administration / Social Security (SGB II)
Deliverable
dashboards & analysis
Required skills
Administrative processing, Inbound/Outbound telephony, Ticket system management, Data entry, Document handling, PC proficiency
Preferred skills
Experience with SGB II regulations, Experience with applicants and benefit recipients
Responsibilities
Greeting and directing walk-in customers, Handling inbound phone inquiries regarding benefits, Processing written customer requests via ticket system, Issuing application forms and providing guidance, Supporting outbound calls for reminders, Updating records in IT systems, Documenting customer visits