ROSS - Resource Specialist
Core
Administrative support and customer service specialist for an American Job Center, assisting job seekers with resources, applications, and referrals.
Role type
Administrative support specialist (workforce development)
Builds
Administrative workflows and customer service interactions for job seekers
Domain
Workforce development / Social services
Deliverable
dashboards & analysis
Required skills
Customer service, Microsoft Office proficiency, Problem solving, Literacy and numeracy, Verbal communication, Data entry
Preferred skills
Associate's degree, 2+ years customer service experience
Responsibilities
Greet and assist program participants, Introduce customers to available resources, Assist with job applications and resumes, Coordinate scheduling for appointments and workshops, Compile and disseminate community resource information, Maintain resource room supplies and cleanliness, Ensure data follows PII guidelines, Conduct orientations as needed.