Branch Operation Specialist (Public Benefits Specialist, Entry) Bilingual Spanish/English Preferred - Dallas
Core
Provide specialized assistance to individuals and families seeking public benefits services by guiding them through program rules, policies, and procedures.
Role type
Entry-level public benefits specialist (case aid)
Builds
Administrative support for Self Sufficiency Programs (SSP), SNAP, and related medical/ERDC programs
Domain
Public sector / Social Services / Government
Deliverable
client delivery
Required skills
High-volume customer service, data entry, eligibility screening, explaining complex procedures, independent judgment on policy application, digital tools proficiency
Preferred skills
Bilingual English/Spanish
Technologies
One System, Microsoft Word, Microsoft Excel, web-based applications
Responsibilities
Answer client questions regarding programs and case information, input incoming tasks into database, process administrative tasks related to eligibility, screen eligibility potential for programs, assist customers with emergent needs and authorized payments
Seniority
Entry-level