Support Staff (Public Benefits Specialist, Entry) Bilingual English/Spanish Preferred Not Required
Core
First point of contact for customers entering the physical office or by telephone, assisting with eligibility for medical, food, cash, and childcare benefits.
Role type
Entry-level public benefits specialist (customer service)
Builds
Eligibility determinations for state benefit programs
Domain
Public sector / Social Services
Deliverable
dashboards & analysis
Required skills
Customer service, data entry, document review, de-escalation, computer proficiency, English communication
Preferred skills
Spanish communication, trauma-informed care
Responsibilities
Greet and assist customers and colleagues, obtain initial information from customers in-person or by phone, assist with financial duties including tracking and issuing, complete high volume of work using computer programs to track customer details and generate system notices.
Seniority
Entry-level