Benefit Support Staff (Public Benefits Specialist, Entry)
Core
Provide front desk support, guide clients to services, and manage public benefits applications and documentation for Tribal and Native communities.
Role type
Entry-level public benefits specialist (customer service)
Builds
Office support services and public benefit distribution for diverse communities
Domain
Public sector / Social Services
Deliverable
dashboards & analysis
Required skills
Customer service, data entry, document review, appointment scheduling, phone communication, database management, conflict resolution
Preferred skills
Bilingual (English and Spanish)
Technologies
ONE system, TRACS system, Microsoft Office, web-based platforms
Responsibilities
Answer phone calls and guide clients to services, review applications and documentation for accuracy, issue EBT cards and checks, document interactions in case management systems, maintain organized work area and lobby flow
Seniority
Entry-level, hands-on IC