Senior Technical Customer Success Manager (m/w/d)
Core
Strategic account management for enterprise clients in the DACH region, ensuring software platform adoption and long-term success.
Role type
Senior Technical Customer Success Manager
Builds
Sustainable customer relationships and platform adoption strategies for enterprise clients
Domain
SaaS, Cloud, DevOps
Required skills
Strategic account management, C-level stakeholder engagement, technical consulting, customer success strategy, technical solution coordination, business review facilitation, risk management, technical domain expertise (Linux, SaaS, Cloud), software development knowledge (Python, Java, C++)
Preferred skills
DevOps, DevSecOps, IT-Security experience
Technologies
Linux, SaaS platforms, Python, Java, C++, DevOps, DevSecOps, Cloud technologies
Responsibilities
Manage a portfolio of enterprise clients in the DACH region, develop individual adoption strategies, coordinate technical experts and projects, conduct strategic business reviews, analyze customer satisfaction and usage behavior, identify optimization opportunities
Seniority
Senior, hands-on IC
