Kaufmännischer Mitarbeiter (m/w/d) Kundenbetreuung & Auftragsabwicklung / Customer Service
Core
End-to-end order processing from entry to delivery, invoicing, and B2B customer support for a manufacturing or distribution company.
Role type
Senior commercial operations specialist (B2B customer service & order management)
Builds
Order fulfillment, billing documents, and customer service solutions
Domain
Manufacturing / Distribution / B2B Sales
Required skills
Order management, invoicing, ERP/CRM data management, B2B customer support, business development support, process optimization, offer creation, procurement
Preferred skills
Odoo, MS Office 365, English negotiation skills
Responsibilities
Manage complete order lifecycle from entry to delivery, create invoices and credit notes, maintain customer and product data in ERP/CRM, serve as primary contact for existing B2B customers, support Business Development Managers, collaborate with Sales/Logistics/Accounting, identify and implement process improvements, create offers using price lists, place purchase orders
Seniority
Mid-level, hands-on IC
