IT-Administrator / Servicetechniker (m/w/d)
Core
First and second-level IT support technician responsible for installing, maintaining, and repairing technical infrastructure remotely or on-site for private and business customers.
Role type
IT support technician (Level 1/2)
Builds
IT service solutions for private and business customers
Domain
IT Services / Hardware & Software Support
Deliverable
client delivery
Required skills
IT infrastructure installation and repair, hardware and software support, operating system management, network technology basics, Microsoft standard applications, customer communication, ticket system management
Preferred skills
IT project experience, driver's license Class B (or Class 3), clean criminal record
Technologies
Microsoft standard applications, ticket systems
Responsibilities
Handle first and second-level support tickets, install and maintain technical infrastructure, repair hardware and software issues, communicate with customers, manage service requests in the ticket system