Mitarbeiter (m/w/d) 1st-/2nd Level-Support
Core
First and second-level IT support for internal users, handling technical issues and ensuring smooth IT operations.
Role type
1st/2nd Level IT Support Specialist
Builds
IT support services for internal users
Domain
Public sector IT
Required skills
IT support, ticket management, hardware/software procurement, material management, knowledge base maintenance
Preferred skills
ITIL, customer service
Technologies
Ticketing systems
Responsibilities
Coordinate with 3rd-level support and external vendors, classify and prioritize support tickets, analyze technical faults, assist in hardware/software acquisition, manage IT material inventory, maintain knowledge base
Seniority
Entry to Mid-level