Bürokauffrau/mann in Vollzeit (m/w/d)
Core
Administrative support focusing on customer phone support and scheduling/installation planning for a heating, ventilation, and air conditioning (HVAC) company.
Role type
Administrative assistant (dispatch & scheduling)
Builds
Customer service interactions and technician dispatch schedules
Domain
HVAC / Sanitary and heating technology
Deliverable
dashboards & analysis
Required skills
Phone communication, appointment coordination, schedule planning, data entry, Microsoft Excel, Microsoft Word, Microsoft Outlook
Responsibilities
Answering customer calls and logging requests, scheduling and coordinating service/maintenance/installation appointments, planning and assigning technician shifts, adjusting schedules for changes, maintaining customer and order data