Junior IT-Systemadministrator / IT-Support 1st & 2nd Level - Teilzeit (m/w/d)
Core
Providing 1st and 2nd level IT support for B2B clients via phone, email, and remote tools to resolve hardware, network, and software issues.
Role type
Junior IT System Administrator / IT Support Specialist
Builds
IT support services for diverse B2B clients across the DACH region
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows 10/11 support, Microsoft 365 administration, Windows Server management, Active Directory/Entra ID, network fundamentals, remote maintenance tools, ticketing systems
Preferred skills
UniFi, OPNsense, VLAN, NAS/Backup solutions, Linux, 3CX VoIP, industry-specific software, PowerShell/Bash scripting
Technologies
Windows 10/11, Microsoft 365, Windows Server, Active Directory, Entra ID, Intune, Windows Autopilot, PowerShell, Bash, n8n, Synology, QNAP, Proxmox VE, 3CX, DATEV, Lexware, Sage, DocuWare, ERPNext
Responsibilities
Handle 1st level support inquiries via phone, email, and ticketing systems; Perform 2nd level troubleshooting for workstations, printers, networks, and servers; Manage user accounts, mailboxes, and licenses in M365 and Active Directory; Deploy and configure laptops, PCs, and mobile devices; Monitor systems, apply updates/patches, and verify backups; Assist in projects like M365 migrations and network upgrades
Seniority
Junior, entry-level to 2 years experience