Servicekoordinator (w/m/d)
Core
Coordinating and administering service operations, handling customer inquiries, and scheduling service technicians.
Role type
Service operations coordinator
Builds
Service delivery workflows and customer support processes
Domain
Industrial services / Field service management
Required skills
Customer inquiry management, Service technician scheduling, Salesforce proficiency, MS Office, English communication
Preferred skills
SAP knowledge, Entrepreneurial mindset, Problem-solving
Responsibilities
Coordinate and administer service services, Handle customer inquiries, Communicate with customers to resolve issues, Schedule and coordinate assigned service technicians, Collaborate with service technicians, Assist in the timely processing of service orders including customer appointment scheduling