Kaufmännischer Mitarbeiter im First Level Support (m/w/d)
Core
First-level support specialist for sales partners and the smartMSC system, handling inquiries, troubleshooting, and minor optimization projects.
Role type
First-level support specialist (commercial)
Builds
Support for the smartMSC system and its interfaces
Domain
Financial services / IT support
Required skills
Commercial training or experience, customer service mindset, telephone and written communication, problem analysis, basic IT knowledge, organization
Responsibilities
Act as contact person for sales partners across Germany, process phone and written inquiries about smartMSC, support small projects for system optimization and automation, identify and analyze technical problems with IT support