Telefonischer Kundenbetreuer m/w/d KfZ Notdienst 24/7
Hybrid
Core
First point of contact for vehicle breakdowns, accidents, and related customer inquiries, coordinating recovery services and claim processing.
Role type
Customer service agent (inbound claims)
Builds
Vehicle recovery services, transportation arrangements, and insurance claim resolutions
Domain
Insurance / Automotive services
Deliverable
client delivery
Required skills
Communication, organization, empathy, German language proficiency, computer literacy (Microsoft Office), shift work flexibility
Responsibilities
Dispatching national and international network partners for vehicle assistance and towing, organizing vehicle storage and alternative transportation, procuring spare parts and keys, processing complete accident claims from intake to closure