Leitung Customer Service (m/w/d)
Core
Managing a fixed portfolio of commercial customers across commercial, strategic, and operational matters while ensuring excellent service from the regional team.
Role type
Senior Customer Service Manager
Builds
Efficient and economically sound customer service operations for commercial clients
Domain
Commercial services / Customer relationship management
Deliverable
client delivery
Required skills
Commercial customer management, team leadership, cross-functional coordination, business process optimization, stakeholder communication, MS Office, SAP
Preferred skills
Experience in direct customer contact, knowledge of business administration fundamentals, charismatic interpersonal skills