Technical Support Engineer (m/w/d)
Core
2nd Level IT Support Engineer for the Passenger Information System (Fluggastdatenregister), identifying and analyzing incidents, coordinating remediation, and acting as a bridge between software development and customer authorities.
Role type
Senior IC Technical Support Engineer (Incident Management)
Builds
Incident management processes and stability for the Passenger Information System and related EU security IT applications
Domain
Public Sector / Government / Cybersecurity / IT Operations
Required skills
Incident management, Linux, SQL, Bash/Python scripting, Jira/Confluence, ITIL processes, cross-functional collaboration
Preferred skills
ITIL certification, BCM certification, Log data management (Splunk), Project management with authority experience
Technologies
Linux, SQL, Bash, Python, Jira, Confluence, Splunk, Scrum, Kanban
Responsibilities
Identify and analyze 2nd level support incidents, lead incident remediation and coordinate overall response, develop and optimize incident management processes, create incident catalogs, manage cross-functional collaboration with development and authorities, perform technical tests and release support, maintain on-call rotation
Seniority
Senior, hands-on IC