Fachassistenz (w/m/d) im Kundenservice Familienleistungen in der Bundesagentur für Arbeit (München)
Core
Customer service specialist handling family benefit applications, inquiries, and document processing for the German Federal Employment Agency's Family Benefits Office.
Role type
Customer service specialist (family benefits)
Builds
Kindergeld and Kinderzuschlag applications and information services
Domain
Public sector / Social security / Family benefits
Deliverable
client delivery
Required skills
Application processing, customer consultation, data entry, legal text interpretation, self-service support
Preferred skills
Knowledge of family benefit procedures, high customer orientation, careful work style
Responsibilities
Accepting change notifications and issuing documents, clarifying inquiries of medium difficulty, processing applications, supporting customers with self-service tools, acting as first point of contact for general questions, steering customers based on their needs