IT First Level Helpdesk & Onsite Support Mitarbeiter (m/w/d)
Core
First-level IT support and onsite assistance for all company locations via remote, on-site, and phone channels.
Role type
IT First Level Helpdesk & Onsite Support Specialist
Builds
IT infrastructure applications, client lifecycle management, and asset management
Domain
IT Support / Marketing & Sales
Required skills
Active Directory administration, ticket qualification and dispatching, error analysis and resolution, software packaging, client lifecycle management, asset management
Preferred skills
Driver's license Class B, travel readiness to NRW locations
Technologies
Active Directory
Responsibilities
Recording and logging all incoming IT requests, first-level support for all locations via remote, on-site, and phone, error analysis and resolution of IT issues, supporting external service providers, managing accounts and groups in Active Directory, participating in IT infrastructure application administration and IT projects
Seniority
Entry-level to Mid-level, hands-on IC