IT-Supporter w/m/d
Hybrid
Core
1st Level IT Support for all users regarding hardware and software issues via phone and on-site service.
Role type
1st Level IT Support Specialist
Builds
IT equipment and support services for a law and tax firm
Domain
Legal services / IT Infrastructure
Required skills
Hardware and software troubleshooting, Windows 11, MS 365, Network environments (firmware networks, VPN), Documentation, Service Level Agreement adherence
Preferred skills
Citrix experience
Technologies
Windows 11, MS 365, Citrix, VPN
Responsibilities
Provide telephone support for hardware and software questions, Perform on-site service including equipment exchange and setup, Assist with internal moves, Prepare IT equipment for events, Document all requests, Ensure Service Level Agreement compliance