Qualitätsingenieur Kundenreklamation (m/w/d)
Core
Central point of contact for customer complaints and internal quality issues, analyzing failure causes and coordinating corrective actions.
Role type
Quality Engineer (Customer Complaints)
Builds
Quality reports, 8D reports, and corrective action plans for battery management systems and automotive components.
Domain
Automotive / Quality Assurance / Battery Management Systems
Required skills
Root cause analysis, 8D reporting, Ishikawa diagrams, 5-Why analysis, IATF 16949 standards, VDA 6.3 standards, SAP-QM module, stakeholder coordination
Preferred skills
Battery management system analysis
Technologies
SAP-QM, 8D, Ishikawa, 5-Why
Responsibilities
Analyze complaint parts, document and track complaint processes, define and coordinate immediate and long-term corrective measures, prepare and accompany customer and certification audits
Seniority
Mid-level, hands-on IC