Staff Specialist Customer Quality Services/Complaint Management
Core
Act as the main interface for customer complaints, manage failure analysis requests, and support quality tasks for new product introductions in electronic solutions.
Role type
Staff Specialist Customer Quality Services/Complaint Management
Builds
Customer satisfaction and product reliability for electronic solutions
Domain
Semiconductor / Power Systems / IoT
Deliverable
client delivery
Required skills
Failure analysis, semiconductor device knowledge, package technologies, device reliability, structured problem-solving (8D), stress testing, manufacturing engineering concepts (FMEA, OCAP), quality management systems (ISO 9001, IATF/VDA)
Preferred skills
Field applications experience, stress testing experience
Technologies
8D, FMEA, OCAP, ISO 9001, IATF/VDA
Responsibilities
Coordinate quality tasks for New Product Introduction, participate in customer audits, manage Failure Analysis requests, act as main interface for customer complaints, collaborate with internal teams to address technical issues
Seniority
Staff Specialist, hands-on IC
