Director Client Success
Core
Lead a Client Success team and manage a portfolio of strategic client accounts to drive product adoption, operational support, and business growth for Visa solutions.
Role type
Senior leadership Client Success Director
Builds
Post-sale service, operational support, and client growth strategies for payments technology
Domain
Payments technology and financial services
Required skills
Strategic account management, team leadership and coaching, cross-functional collaboration, data analysis, change management, crisis response, product adoption strategy, stakeholder management, business acumen
Preferred skills
Client/Customer Success certifications, Project Management qualifications, AI knowledge
Technologies
Visa payment solutions, self-service tools, client systems landscapes
Responsibilities
Lead and develop a high-performing Client Success team; manage strategic client portfolios and serve as primary point of contact; drive product adoption and implement new Visa products; oversee client education and training; act as escalation point for major issues; lead operational reviews and strategic initiatives
Seniority
Director, strategic leadership and team management