TAM Director
Core
Lead and scale a Technical Account Management team to drive customer success, retention, expansion, and long-term value realization for enterprise clients using AI-driven risk decisioning platforms.
Role type
Senior leadership IC (Director of Technical Account Management)
Builds
Customer success outcomes, retention, and expansion for enterprise fintech and banking clients
Domain
Fintech / AI Risk Decisioning / Enterprise SaaS
Deliverable
production ML models
Required skills
Technical Account Management leadership, team building and scaling, enterprise customer portfolio management, GRR/NRR ownership, executive stakeholder management, API/SQL/Python technical fluency, cloud infrastructure knowledge, agentic AI adoption strategy, LLM tool utilization, cross-functional product partnership, data-driven performance tracking
Preferred skills
Fraud prevention and credit risk domain expertise, fintech or financial institution background, agentic AI systems deployment experience, rules engines and ML-driven decisioning familiarity, customer success platform proficiency (Salesforce/Gainsight)
Technologies
AWS, GCP, Azure, REST APIs, SQL, Python, Claude, Cursor, GPT, Salesforce, Gainsight, Totango
Responsibilities
Lead, hire, and develop a high-performing Technical Account Management team; Own team-level performance against GRR, NRR, and customer adoption metrics; Serve as senior escalation point for strategic accounts and complex technical challenges; Partner with Product and Engineering to translate customer insights into roadmap recommendations; Champion agentic AI adoption and guide customers through AI-driven automation strategies; Build scalable operating processes and customer health frameworks.
Seniority
Director, hands-on leadership
