Mitarbeitender für Software- und Kundenbetreuung GisboAlarm
Core
Providing software support and customer care for the GisboAlarm alarm system, including troubleshooting, testing, and customer training.
Role type
Support Engineer (Software & Customer Care)
Builds
Maintains stability and usability of the GisboAlarm software product for public sector clients.
Domain
Public sector IT / Alarm systems
Required skills
Windows administration, networking, server management, systematic testing, documentation, customer training
Preferred skills
Prior experience as System Administrator, Fachinformatiker, or Application Developer
Technologies
Windows, Networks, Servers
Responsibilities
Support customers with questions and issues via phone, email, and video call; Analyze and resolve errors or escalate to development; Test software after program changes and document results; Assist with installation, setup, and updates for clients; Maintain documentation and knowledge base; Train and instruct customers; Perform weekend on-call duties every 6–8 weeks.
Seniority
Mid-level, hands-on IC