Fachinformatiker digitale Schließysteme - technischer Kundensupport (m/w/d)
Core
Technical support expert for complex inquiries regarding digital locking systems, providing configuration, troubleshooting, and customer training.
Role type
Technical Support Engineer (Hardware/Software)
Builds
Digital locking and access control systems
Domain
Security technology / Building management
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, System analysis, IT infrastructure integration, Administrative software support, Technical documentation, Customer training
Preferred skills
Experience with IT systems and documentation tools
Technologies
Digital locking systems, Access control systems, Administrative software, IT systems
Responsibilities
Answering customer inquiries via phone or remote maintenance, Diagnosing and resolving hardware and software issues, Analyzing technical problems involving IT components and locking technology, Configuring systems and performing updates/maintenance on management software, Creating and maintaining technical documentation and support tickets, Consulting customers and training users and administrators