Information Systems & Mapping Specialist
Core
Provide technical support for computers, printers, mobile devices, software, and business applications while maintaining mapping systems and electric distribution records.
Role type
mid-level IT support specialist (mapping & systems)
Builds
IT support services, accurate mapping and equipment records, system stability
Domain
Utilities + IT infrastructure
Required skills
hardware troubleshooting, software troubleshooting, networking basics, database querying, system monitoring, documentation, SQL, Windows environment management
Preferred skills
endpoint management, remote monitoring, ticketing systems, backup systems, scripting, automation, cybersecurity basics, SQL, reporting tools, CompTIA A+/Network+, associate degree, Windows device support, mapping experience, electric utility concepts
Technologies
Windows, SQL, SQL Server, mapping software, endpoint protection tools, ticketing systems, backup systems
Responsibilities
Troubleshoot hardware, software, account, connectivity, application, and access issues. Install, configure, deploy, maintain, and replace computers, peripherals, mobile devices, and approved software. Assist with user accounts, authentication, networking, servers, applications, databases, and other information systems. Support cybersecurity, software updates, endpoint protection, system monitoring, backups, and related system maintenance. Update maps and equipment records using construction records, field information, reports, and authorized departmental input. Help identify and resolve mapping and data discrepancies, maintaining accurate information across connected systems. Participate in a dispatching rotation to support outage management and operations. Provide on-call and after-hours support as assigned.
Seniority
Mid-level, hands-on IC