Mitarbeiter:In im Kundenmanagement (m/w/d)
Core
Support KIKOM customers and prospects with application consulting, data management, and knowledge base development for digital childcare solutions.
Role type
Customer Success Manager (SaaS)
Builds
KIKOM, a digital platform for kindergartens and after-school care
Domain
EdTech / Childcare / SaaS
Deliverable
client delivery
Required skills
Application consulting, customer data management, knowledge base development, webinar support, training material preparation, product feedback validation
Preferred skills
Software application support experience, digital product understanding, MS Office proficiency, structured independent work
Responsibilities
Clarify, record, and validate customer inquiries; provide application consulting for prospects and existing customers; maintain customer data in the management system; develop the knowledge base and AI agent for customers; support new customers via webinars; prepare training and support materials; validate customer inquiries and forward them to product development