IT-Support Mitarbeiter 1st Level (m/w/d) – Microsoft 365 & Windows
Core
1st Level IT support for business customers, handling tickets for Windows workstations, Microsoft 365, and infrastructure issues.
Role type
1st Level IT Support Specialist
Builds
IT support services for business customers
Domain
IT Services / Enterprise IT
Required skills
Windows 11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Active Directory or Entra ID, Network basics, User account management, Remote support tools
Preferred skills
Active Directory, Entra ID, Networking
Technologies
Windows 11, Microsoft 365, Active Directory, Entra ID, Terminal Server
Responsibilities
Answer and document customer/user requests in tickets, troubleshoot Windows workstations, laptops, and printers, support Microsoft 365 applications, create and manage user accounts, assist with Terminal Server logins, set up new workstations and laptops, escalate unresolved issues to 2nd Level Support