Sachbearbeiter Kundenservice - Bekleidungsmanagement Bundeswehr (w/m/d)
Core
First and Second Level Support for German Armed Forces personnel regarding clothing management, focusing on customer orientation, satisfaction, retention, and value.
Role type
Customer Service Agent (First & Second Level Support)
Builds
Digital customer support processes for 250,000 active soldiers, reservists, and civilian employees
Domain
Defense / Military Logistics
Deliverable
client delivery
Required skills
Commercial training, 1+ year customer service/complaints management experience, MS Office, Database systems, German (C2)
Preferred skills
Call-center software experience
Responsibilities
Answering customer calls, processing digital inquiries, documenting steps, escalating unresolved requests
Seniority
Entry-level / Junior
