Kundenberater (m/w/d) für EnBW
On-site
Core
First point of contact for EnBW energy customers via phone and email, handling inquiries about moves, meters, data changes, outages, and contracts.
Role type
Customer Service Representative (Inbound)
Builds
Customer support interactions for an energy provider
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
German (fluent), PC proficiency, customer service communication, adaptability to new tools
Preferred skills
Experience in customer service, willingness to work in a team
Technologies
Modern AI tools, Customer database
Responsibilities
Consult customers on EnBW products and services, process phone and email inquiries, document communication in the customer database
Seniority
Entry-level / No experience required
