IT Service Desk Specialist (m/w/d)
Core
First-level IT support specialist handling user inquiries, troubleshooting hardware/software issues, and maintaining documentation for retail clients.
Role type
IT Service Desk Specialist (First-Level Support)
Builds
Reliable and service-oriented IT support for retail front/back-office operations
Domain
Retail / IT Infrastructure
Deliverable
client delivery
Required skills
IT support experience, Microsoft products (Windows 10/11, Microsoft 365, Outlook, Teams, Office), ticketing systems, analytical thinking, structured work approach, data protection awareness
Preferred skills
IT training or equivalent qualification, experience in IT support or Help Desk, knowledge of cash systems and intelligent warehouse systems
Technologies
Windows 10/11, Microsoft 365, Outlook, Teams, Office, Ticketing Systems
Responsibilities
Answering and documenting IT requests via phone, email, and ticketing system; Troubleshooting hardware and software issues; Escalating complex issues to second-level support; Maintaining knowledge base and documenting solutions
Seniority
Entry-level to Junior