1st Level Supporter (m/w/d)
Core
Annahme, Bearbeitung und Dokumentation von Supportanfragen sowie erste Analyse und Lösung von Hard- und Softwareproblemen im Rahmen des 1st-Level-Supports.
Role type
1st Level IT Supporter
Builds
Workplace systems, peripherals, and standard software for end-users
Domain
IT Infrastructure and Managed Services
Deliverable
client delivery
Required skills
IT support, Microsoft Windows, Microsoft 365, ticketing systems, hardware troubleshooting, software troubleshooting, knowledge base management
Preferred skills
IT rollout support, project support, English language skills