2nd Level Support Specialist (m/w/d)
Core
Central interface between 1st Level Support, internal departments, and customers for handling complex technical inquiries and ensuring smooth IT operations.
Role type
2nd Level IT Support Specialist
Builds
IT service operations and support processes
Domain
IT Services / Technical Support
Deliverable
dashboards & analysis
Required skills
Windows environments, Linux environments, Network technologies, Application support, Troubleshooting, Technical documentation
Responsibilities
Analyze, handle, and resolve complex IT requests; Perform error analysis and troubleshooting for hardware and software issues; Collaborate with 1st Level Support and internal departments; Create and maintain technical documentation and knowledge bases; Support implementation and development of IT projects; Contribute to optimization of support processes and service workflows