Sachbearbeiter Dispute Management Kreditkarten (m/w/d) (befristet)
Core
Process payment disputes and fraud cases for credit and debit card customers by analyzing requests, verifying data in IT systems, and determining required actions.
Role type
Dispute Management Specialist (Credit/Debit Cards)
Builds
Secure payment flows and customer dispute resolutions for Mastercard and Visa cardholders
Domain
Financial services / Payment processing
Deliverable
client delivery
Required skills
Analytical thinking, prioritization, IT proficiency, financial data handling, written communication
Preferred skills
Experience in financial dispute resolution, knowledge of Visa/Mastercard rules
Responsibilities
Analyze customer dispute and fraud requests, perform chargebacks, ensure compliance with service levels and deadlines, correspond with card companies and banks
Seniority
Entry-level to Mid-level, operational role